New Out-of-Band Update From Microsoft Resolves Windows 11 ACPI.sys Driver Issue
Following reports of its May 13, 2025 security update (KB5058405) failing on some Windows 11 (versions 22H2 and 23H2) devices, Microsoft has released an out-of-band (OOB) update, KB5062170. This patch specifically addresses problems with the ACPI.sys driver, which was causing "your PC/Device needs to be repaired" messages and error code 0xc0000098, predominantly in virtualized enterprise setups.
Common elements maintained across all options for clarity:
- Mention of the original problematic update (KB5058405) and its date.
- Mention of the new fix (KB5062170).
- The error code (0xc0000098) and associated messages.
- The ACPI.sys driver issue.
- The primary impact on virtual environments and enterprise users.
- Contrast with the Windows 10 BitLocker issue.
Critical Windows 11 Update Blocker Hits Enterprises, Microsoft Releases Patch
A significant issue preventing the installation of the May 13, 2025 Windows security update (KB5058405) on certain Windows 11, version 22H2 and 23H2 devices has prompted Microsoft to release an out-of-band (OOB) patch, KB5062170. This problem, primarily affecting virtual environments such as Azure Virtual Machines, Azure Virtual Desktop, and on-premises virtual machines (Citrix or Hyper-V), presents users with "your PC/Device needs to be repaired" warnings and error code 0xc0000098 due to missing or erroneous files.

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